Returns & Refunds

Returns & Refunds

Items being returned must be returned under the Terms and Conditions stated in our Returns Policy. Our Returns Policy does not affect your statutory rights.

For any return or refund, you must complete the Return Request form. This will begin the process. This can be found via the Store website.

If you are unsatisfied with your items for any reason, you have 30 days from the date it has been dispatched to return your order. To return an item, products must be in the same condition we sent them to you. Products must be unworn / unused and in their original packaging with any labels and stickers still attached.

You will be responsible for the cost of returning goods for exchange or refund. You will need to return the item to the address given using a recorded method of postage. Please note we do not accept responsibility for any items lost, delayed or damaged in post. We will despatch any replacement goods free of charge.

If a fault has occurred with your product please return the item in a well packaged box with a covering note detailing your name, order number and description of the fault. If upon return to us the product was proven damaged or defected before use by you, then we will refund the return postage fees. Of course, it’s fine to try items, but please don’t wear or damage it because if it’s returned to us worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you.

Please note that personalised or customised items such as badged, named or numbered garments are exempt from this policy and can't be returned for refund or exchange. Personalised items may only be returned and refunded if proven to be sent to you faulty and not the same as to what is on your order. If your personalised item matches the colour, size or other information on the order you submitted then no returns or refunds will be issued. If we have made a mistake along the way then we will issue a refund and get you the correct item.

We assess all faults quickly and may return to the source factory for detailed inspection if we are unable to reach a definitive conclusion as to the problem. Please be aware this can take up to 30 working days. We will aim to keep you informed during this process.

We aim to process refunds and exchanges within 10 days of receiving your return. We will email you once your items have been received and once the return has been processed.

Digital Items & Membership Refunds

For digital items, memberships or affiliations, you have 14 days after your first payment to claim a full refund. If we are contacted within these first 14 days you will be refunded all money that has been paid. After 14 days, you may still be able to claim a refund for any memberships or affiliations. Any refunds after 14 days will be calculated on the number of months used of the membership plus a small administration charge of 7% of the total amount being refunded.

Event Entry & Tickets Refunds

Refunds for event entry or tickets are in line with the event refund policy. This may vary per event, and will be printed on the event entry confirmation and invoice. Please read these carefully before payment.